Birthday Boy
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"« Conçu avec amour et imprimé avec soin en Australie ; les vêtements expressifs de Tilly & Wilbur compléteront toutes les occasions »"
Évaluations en tant que vendeur (3 596)
3***n (44)- Évaluations laissées par l'acheteur.
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Great item - just as described. Disappointed that I paid extra for express post - and then the seller took 5 days to actually post the item....defeated the purpose.
m***t (398)- Évaluations laissées par l'acheteur.
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This seller has poor communication. It took over a week to get a reply and then they provided an unrealistic exchange policy on a garment that didn't fit and was of poorly quality. Not only did they require return shipping x2 but they would only offer a random replacement garment of a different make and colour. I would expect some reasonable options for something not able to be tried on first.
Horrible, customer service and horrible experience overall. DO NOT RECOMMEND!
Réponse de : tillyandwilbur- Évaluations auxquelles le vendeur tillyandwilbur a répondu.- Évaluations auxquelles le vendeur tillyandwilbur a répondu.
Hi Josh,
Thank you for taking the time to leave a review. We're truly sorry to hear about your experience. We strive for timely communication and quality service, and it's clear we fell short. Your feedback on our exchange policy is valuable, and we’re working on more flexible solutions. We apologise for the inconvenience and would like to make it right. Please contact us directly so we can resolve this issue to your satisfaction.
Thank you for bringing this to our attention.
Tilly&Wilbur
t***_ (11)- Évaluations laissées par l'acheteur.
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Absolutely love it - arrived very quickly.
_***d (15)- Évaluations laissées par l'acheteur.
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Jumper is nice. But if arrived late. I ordered it on the 1st of May, they didn't dispatch it till the 6th! I paid extra for it to arrive by the 10th, but it didn't arrive till the 13th. Disappointing!
Réponse de : tillyandwilbur- Évaluations auxquelles le vendeur tillyandwilbur a répondu.- Évaluations auxquelles le vendeur tillyandwilbur a répondu.
As advertised, our processing time is 5 BUSINESS DAYS. Your order was placed on 1st May & was due for dispatch on the 9th (6th being a public holiday in Qld) We dispatched your order EARLY on 7th. The Auspost delivery estimate to your WA postcode with Express Post is 3-4 business days so your order arrived on time. When ordering you would have received an ESTIMATE from eBay, not a GUARANTEE for delivery on the 10th. Ordering earlier from interstate for Mother's Day would be pertinent :)
3***a (209)- Évaluations laissées par l'acheteur.
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As described, good quality
o***o (309)- Évaluations laissées par l'acheteur.
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Good