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"« Conçu avec amour et imprimé avec soin en Australie ; les vêtements expressifs de Tilly & Wilbur compléteront toutes les occasions »"
Évaluations en tant que vendeur (3 600)
o***i (411)- Évaluations laissées par l'acheteur.
Dernier mois
Achat vérifié
Great!
t***t (86)- Évaluations laissées par l'acheteur.
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Arrived in great condition and fitted well. Great seller A++
d***l (1518)- Évaluations laissées par l'acheteur.
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Awesome product
o***3 (205)- Évaluations laissées par l'acheteur.
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Great seller, thankyou so much!
3***n (44)- Évaluations laissées par l'acheteur.
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Great item - just as described. Disappointed that I paid extra for express post - and then the seller took 5 days to actually post the item....defeated the purpose.
Réponse de : tillyandwilbur- Évaluations auxquelles le vendeur tillyandwilbur a répondu.- Évaluations auxquelles le vendeur tillyandwilbur a répondu.
Thanks for your order and for taking the time to leave a review. We are sorry to hear you're disappointed. As advertised in our listings, our processing time is 5 business days as all of our items are printed to order and Mother's Day was particularly busy for us. This is irrespective of the shipping option chosen which is only to expedite delivery time. We apologise for any misunderstanding caused.
m***t (398)- Évaluations laissées par l'acheteur.
Dernier mois
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This seller has poor communication. It took over a week to get a reply and then they provided an unrealistic exchange policy on a garment that didn't fit and was of poorly quality. Not only did they require return shipping x2 but they would only offer a random replacement garment of a different make and colour. I would expect some reasonable options for something not able to be tried on first.
Horrible, customer service and horrible experience overall. DO NOT RECOMMEND!
Réponse de : tillyandwilbur- Évaluations auxquelles le vendeur tillyandwilbur a répondu.- Évaluations auxquelles le vendeur tillyandwilbur a répondu.
Hi Josh,
Thank you for taking the time to leave a review. We're truly sorry to hear about your experience. We strive for timely communication and quality service, and it's clear we fell short. Your feedback on our exchange policy is valuable, and we’re working on more flexible solutions. We apologise for the inconvenience and would like to make it right. Please contact us directly so we can resolve this issue to your satisfaction.
Thank you for bringing this to our attention.
Tilly&Wilbur