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Systems Thinking in the Public Sector: The Failure of the Reform Regime... an.
3,71 GBP
Environ4,45 EUR
État :
Très bon état
Livre qui ne semble pas neuf, ayant déjà été lu, mais qui est toujours en excellent état. La couverture ne présente aucun dommage apparent. Pour les couvertures rigides, la jaquette (si applicable) est incluse. Aucune page n'est manquante, endommagée, pliée ni déchirée. Aucun texte n'est souligné ni surligné. Aucune note ne figure dans les marges. La couverture intérieure peut présenter des marques d'identification mineures. Marques d'usure et déchirures mineures. Consulter l'annonce du vendeur pour avoir plus de détails et voir la description des défauts.
En rupture de stock5 vendus
Livraison :
8,99 GBP (environ 10,79 EUR) Standard Int'l Postage.
Lieu où se trouve l'objet : South East, Royaume-Uni
Délai de livraison :
Estimé entre le lun. 30 sept. et le jeu. 10 oct. à 43230
L'objet est envoyé aujourd'hui si le paiement est effectué sous 7 h 24 min
Retours :
Retour sous 30 jours. L'acheteur paie les frais de retour.
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Numéro de l'objet eBay :392103877819
Dernière mise à jour le 26 sept. 2024 05:27:44 Paris. Afficher toutes les modificationsAfficher toutes les modifications
Caractéristiques de l'objet
- État
- Title
- Systems Thinking in the Public Sector: The Failure of the Reform
- ISBN
- 9780955008184
- EAN
- 9780955008184
- Publication Year
- 2008
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Subject Area
- Organizational Sociology
- Publication Name
- Systems Thinking in the Public Sector: The Failure of the Reform Regime.... and a Manifesto for a Better Way
- Item Height
- 244 mm
- Publisher
- Triarchy Press
- Subject
- Management
- Item Width
- 170 mm
- Number of Pages
- 224 Pages
À propos de ce produit
Product Information
The free market has become the accepted model for the public sector. Politicians on all sides compete to spread the gospel. And so, in the UK and elsewhere, there's been massive investment in public sector 'improvement', 'customer choice' has been increased and new targets have been set and refined. But our experience is that things haven't changed much. This is because governments have invested in the wrong things. Belief in targets, incentives and inspection; belief in economies of scale and shared back-office services; belief in 'deliverology... these are all wrong-headed ideas and yet they have underpinned this government's attempts to reform the public sector. John Seddon here dissects the changes that have been made in a range of services, including housing benefits, social care and policing. His descriptions beggar belief, though they would be funnier if it wasn't our money that was being wasted. In place of the current mess, he advocates a Systems Thinking approach where individuals come first, waste is reduced and responsibility replaces blame. It's an approach that is proven, successful and relatively cheap - and one that governments around the world, and their advisers, need to adopt urgently. A refreshing deconstruction of the control freakery of the current performance regime. It could do for thinking on business improvement what An Inconvenient Truth has done for climate change. Andrew Grant, Chief Executive, Aylesbury Vale District Council This is the must-have book. It correctly identifies why the present regime is failing our citizens and customers, but more importantly it gives the reader a proven method by which to bring about real improvement in service performance and cost. Dr Carlton Brand, Director of Resources, Wiltshire County Council This book is uncomfortable, challenging and very direct. It offers huge learning and insight... A superb read. David McQuade, Deputy Chief Executive, Flagship Housing Group If ministers, local authority leaders and chief executives only read one book this year this is it. A true beacon of sanity in an increasingly insane regime; ministers should read this and recognise the error of their ways. Mark Radford, Director of Corporate Services, Swale District Council
Product Identifiers
Publisher
Triarchy Press
ISBN-13
9780955008184
eBay Product ID (ePID)
91477300
Product Key Features
Number of Pages
224 Pages
Language
English
Publication Name
Systems Thinking in the Public Sector: The Failure of the Reform Regime.... and a Manifesto for a Better Way
Publication Year
2008
Subject
Management
Type
Textbook
Subject Area
Organizational Sociology
Format
Paperback
Dimensions
Item Height
244 mm
Item Width
170 mm
Additional Product Features
Country/Region of Manufacture
United Kingdom
Description de l'objet
Informations sur le vendeur professionnel
Wrap Ltd.
Mubin Ahmed
Unit 4, AwesomeBooks
119 Loverock Road
Reading
Berkshire
RG30 1DZ
United Kingdom
Numéro de TVA :
- GB 724498118
Numéro d'immatriculation de la société :
- 03800600
Je certifie que toutes mes activités de vente seront conformes à toutes les lois et réglementations de l'UE.
Numéro CRN :
- 03800600
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I changed my mind, and cancelled this item very soon after the order was placed. The Seller was able to respond to this request promptly and my money was reimbursed without fuss. I have purchased from Awesome a number of times, and (as reflected in the customer ratings) find customer service very good, books ordered to date are accurate to description - i.e. very good to nearly new condition. With their competitive prices I will continue to buy from this seller in the future.
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Firstly, I believe in HONEST reviews. Unfortunately the book had loads of underlining in it, but I was refunded straight away, I have bought from this company plenty of times, buying 100's of books and I've never had any problems before, mistakes happen and it was rectified immediately, therefore I will still continue to buy from them and also HIGHLY recommend this company, communication was quick and professional and it was well packaged with fast delivery. Thank you.
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This seller gave excellent communication & a full refund when the book I ordered was found to be damaged at the warehouse. They sent a very apologetic email explaining the issue & refunded me straight away. I have used this seller before & they have always been reliable & prompt with delivery. The items have also been in even better condition than described for an amazingly reasonable price. This was not their fault, so I would definitely buy from this seller again & recommend them to others.
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