PAYMENTS VIA PAYPAL ONLY FOR OVERSEAS CUSTOMERS.
PERSONAL CHEQUES WILL ONLY BE ACCEPTED FROM A UK BANK ACCOUNT, PLEASE ALLOW FOR CLEARANCE.
E-CHEQUES ARE ACCEPTED BUT PLEASE BE AWARE THEY TAKE LONGER TO CLEAR..ALWAYS CHECK CLEARANCE DATE WHEN PAYING VIA E-CHEQUE.
DISPATCH - MONDAY TO FRIDAY ONLY.
AS DISPATCH IS FROM ANOTHER LOCATION, COLLECTION IS NOT AN OPTION.
AS INVOICES ARE ISSUED VIA EBAY, WE DO NOT INCLUDE A PAPER COPY IN PACKAGES, VAT INVOICES WHEN REQUESTED ARE SENT VIA EMAIL TO PRINT OUT,
IF YOU REQUIRE A PAPER INVOICE WITH YOUR ITEM, PLEASE LET ME KNOW ASAP AFTER PURCHASE.
SAME DAY DISPATCH IS SET WITH A CUT OFF TIME LIMIT OF 11.00AM AS A SAFETY MEASURE TO COVER FOR EXTREMELY BUSY DAYS,SAME DAY DISPATCH IS OFTEN MUCH LATER BUT PLEASE CHECK IF TIME IS AN ISSUE.
ROYAL MAIL SMALL PACKET LIMIT IS 2 KILO'S, INTERNATIONAL PACKAGES OVER THIS LIMIT CAN ONLY BE DISPATCHED VIA COURIER, PLEASE CHECK WEIGHT/POSTAGE RATE BEFORE PURCHASING AS SOME DESTINATIONS CAN BE VERY EXPENSIVE... ALWAYS REQUEST A TOTAL AS INTERNATIONAL POSTAGE WILL NOT BE DISPLAYED AT CHECKOUT, IF CORRECT POSTAGE IS NOT PAID I WILL REFUND PAYMENT AND ISSUE AN INVOICE.
DELIVERY VIA OTHER COURIER IS FOR UK MAINLAND ONLY. ORKNEY/CHANNEL ISLES & N IRELAND ARE ASKED TO CHECK RATE BEFORE BIDDING AS THERE MAY BE A SUPPLEMENT.
SURFACE MAIL IS NOT AN OPTION FOR HIGH VALUE ORDERS OR TO AUSTRALASIA DUE TO ROYAL MAILS TIME LIMIT OF 12 WEEKS WHICH IS ABOVE AND BEYOND EBAY'S TIME LIMIT TO RESOLVE ISSUES
DELIVERY ADDRESS SHOULD REFLECT THE ONE SUPPLIED WITH PAYPAL PAYMENT TO QUALIFY FOR BUYER/SELLER PROTECTION, IF YOU REQUIRE DELIVERY TO AN ALTERNATIVE ADDRESS,PLEASE CONTACT ME BEFORE PURCHASE FOR FURTHER DETAILS.
IF FABRIC DELIVERY IS DIRECT TO A SEAMSTRESS, IT IS THE BUYERS RESPONSIBILITY TO CHECK WITH THEM ASAP THAT ALL IS PRESENT AND CORRECT BEFORE WORK BEGINS ON A PROJECT.
COURIER DELIVERY IS VIA UPS, A TELEPHONE NUMBER IS MANDATORY FOR DISPATCH AND A SIGNATURE REQUIRED ON RECEIPT OF PACKAGE(COURIERS WILL NOT ACCEPT PACKAGES TO A PO BOX, ROAD DROP OR SOME BFPO ADDRESSES SO PLEASE CHECK FIRST )
UPS DO NOT DELIVER AT THE WEEKEND AND PACKAGES PAID ON FRIDAY WILL NOT BE DELIVERED UNTIL MONDAY AT THE EARLIEST.
TRACKING NUMBERS WILL BE UPLOADED TO YOUR ORDER AS SOON AS POSSIBLE AFTER DISPATCH TAKES PLACE, IT IS YOUR RESPONSIBILITY TO CHECK TRACKING AND ADVISE ME ASAP OF ANY DELIVERY PROBLEMS, IF YOUR ORDER IS RETURNED AS NOT COLLECTED, INCORRECTLY ADDRESSED OR A SIGNATURE COULD NOT BE OBTAINED, A FURTHER POSTAGE CHARGE WILL BE REQUIRED BEFORE WE CAN RESEND.
FREE POSTAGE IS FOR UK MAINLAND BUYERS ONLY, UK OFFSHORE BUYERS ARE ADVISED TO CHECK RATE BEFORE COMMITING TO PURCHASE.
IF YOU DO NOT HAVE A TEL NUMBER INCLUDED WITH DELIVERY DETAILS, IT WILL BE REQUESTED FROM EBAY'S USER INFORMATION FUNCTION, IF YOU HAVE MOVED SINCE YOU REGISTERED WITH EBAY,PLEASE MAKE SURE YOUR CONTACT INFO IS UPDATED (IT IS AGAINST EBAY POLICY NOT TO HAVE CURRENT CONTACT INFO )
COMBINED POSTAGE CHECKOUT WILL NOT REFLECT A COMBINED POSTAGE RATE, ALWAYS CONTACT ME FOR CORRECT POSTAGE IF YOU HAVE MORE THAN 1 ITEM.
AS THE MAJORITY OF MY CUSTOMERS MULTI BUY TO COMBINE, IT IS UP TO YOU TO REQUEST AN INVOICE WHEN YOU ARE READY TO PAY.I WILL ASSUME YOU ARE STILL BUYING AND AN INVOICE WILL BE SENT OUT AT THE END OF THE MONTH UNLESS REQUESTED BEFOREHAND,
CARDBOARD TUBES FOR ROLLS WEIGH UP TO 500 GRAMS, WHEN COMBINING INTERIOR WEIGHT FABRIC FOR COURIER DELIVERY OVERSEAS, DESIGNS MAY BE ROLLED ONTO ONE TUBE TO KEEP WEIGHT TO A MINIMUM...THIS MAY RESULT IN RECEIPT OF ROLLS UP TO 25KILO'S, IF YOU WANT ME TO SEND MULTIPLE ITEMS SEPARATELY WHICH WILL BE MORE EXPENSIVE, PLEASE LET ME KNOW.
ITEMS NOT RECEIVED I ASK ON DISPATCH NOTICES THAT CUSTOMERS CONTACT ME WITHIN CERTAIN TIME LIMITS, THIS IS TO CONFIRM THAT ITEMS LEFT US WITHOUT DELAY, HOWEVER, ROYAL MAIL WILL NOT CLASS A PACKAGE AS MISSING UNTIL AT LEAST 15 WORKING DAYS FROM CONFIRMED DISPATCH DATE UK FIRST CLASS AND 21 WORKING DAYS FROM DISPATCH DATE FOR AIRMAIL, IF STILL NOT RECEIVED AFTER THIS TIME AND YOU HAVE CONTACTED YOUR LOCAL DELIVERY OFFICE, PLEASE INFORM ME VIA CONTACT MEMBER.
IF ITEMS ARE NOT RECEIVED ON MORE THAN ONE OCCASION TO AN ADDRESS I WILL ONLY BE PREPARED TO SEND IN FUTURE VIA A RECORDED OPTION FOR SAFETY,
DOMESTIC AND OVESEAS POSTAGE RATES FOR INDIVIDUAL LIBERTY FABRIC LENGTHS ARE FOR A STANDARD FIRST CLASS/AIRMAIL SMALL PACKETS SERVICE WHICH DOES NOT HAVE TRACKING, 2 OR MORE ITEMS WILL ALWAYS BE SENT 'SIGNED FOR' AT NO EXTRA COST, HOWEVER, IF YOU REQUIRE AN INDIVIDUAL ITEM TO BE POSTED VIA A SIGNED SERVICE, PLEASE REQUEST A TOTAL AND ASK FOR A 'SIGNED FOR' RATE.
COMBINED POSTAGE OF LIBERTY FABRIC ABOVE 1000G TO UK MAINLAND WILL BE DISPATCHED VIA UPS COURIER.
EXTENDED BUYING TIME.. I ALLOW CUSTOMERS TO PURCHASE ON A MONTHLY BASIS, ALL INVOICES WILL BE SENT OUT AT THE END OF EACH MONTH AND PROMPT PAYMENT WILL ENSURE THAT ITEMS DO NOT GO BEYOND THE EBAY TIME LIMIT AND CAUSE PROBLEMS, IF YOU ARE STILL INTENDING TO PURCHASE AFTER 30 DAYS, LET ME KNOW AND I CAN HOLD ITEMS AFTER PAYMENT TO INCLUDE ANY NEW ITEMS.
UNPAID ITEMS DISPUTES ETC KEEP ME INFORMED IF ANY PROBLEMS RE:PAYMENT, IF I HAVE CONTACTED YOU TO ASK FOR PAYMENT WITH A TIME LIMIT AND NO RESPONSE, I WILL FILE A DISPUTE IN ORDER TO RECLAIM MY FEE. LATE PAYERS WHO MAKE NO CONTACT WILL BE AUTO ADDED TO BLOCKED BIDDER LIST..OCCASIONALLY THERE ARE PROBLEMS PAYING FOR ITEMS THROUGH PAYPAL, IT'S USUALLY A GLITCH THAT WILL RIGHT ITSELF.GENUINE PROBLEMS CAN BE SORTED, EITHER BY RESPONDING TO A DIRECT PAYPAL MONEY REQUEST OR PAYING FOR ITEMS DIRECTLY TO MY EMAIL ADDRESS.A PROBLEM WITH PAYPAL RESULTING IN NON PAYMENT ON MORE THAN ONE OCCASION & NO EFFORT TO RESOLVE WILL ALSO RESULT IN BEING BLOCKED.
A FINAL INVOICE WILL BE SENT AT THE END OF EACH MONTH WITH AN EXPECTED PAYMENT DATE.PLEASE PAY PROMPTLY BY DATE GIVEN TO AVOID UPI DISPUTE
RECEIPT OF PAYMENT AND DISPATCH NOTICES ARE AUTOMATED,IF NOT RECEIVED AFTER PAYMENT PLEASE CONTACT ME AS PAYPAL CAN SOMETIMES EXPERIENCE A GLITCH WHEREAS AN INSTANT PAYMENT MAY NOT BE RECOGNISED AS SUCH, THEY SHOW AS PENDING PAYMENTS THROUGH EBAY ON MY SYSTEM AND MAY NOT BE DISPATCHED...IF IN DOUBT ALWAYS ASK.
FABRIC CARE APART FROM LIBERTY PRINTS, FABRICS ARE DRAPERY/UPHOLSTERY WEIGHT. I RECOMMEND DRY CLEANING ONLY UNLESS OTHERWISE STATED.
FABRICS FOR UPHOLSTERY PROJECTS WITHIN THE UK SHOULD BE EITHER FR TREATED OR USED WITH A FIRE RETARDENT INTERLINER UNDER UK LAW...UNLESS STATED, LISTED FABRICS ARE NOT FR TREATED
VAT..I ABSORB VAT AT 20% WITHIN EU TAX COUNTRIES ONLY....EVERYONE PAYS THE SAME END PRICE, NOTHING ADDED- NOTHING TAKEN AWAY...NON EU PLEASE DO NOT BID IF YOU HAVE ISSUES WITH VAT TERMS..VAT INVOICES ARE ONLY ISSUED ON REQUEST.
QUESTIONS TO SELLER I RECEIVE A HUGE AMOUNT OF ENQUIRIES AND EVERY EFFORT IS MADE TO ANSWER THEM ASAP, OCCASIONALLY, ONE OR TWO CAN BE OVERLOOKED OR DON'T GET THROUGH DUE TO SYSTEM GLITCHES, IF YOU HAVE NOT RECEIVED A RESPONSE WITHIN 24 HOURS, PLEASE RE SUBMIT ENQUIRY.
LISTING PHOTO'S ARE ONLY INDICATIVE OF THE COLOURWAY OFFERED, ACTUAL COLOURS WILL VARY ACCORDING TO INDIVIDUAL MONITOR SETTINGS. SMALL SAMPLES ARE AVAILABLE ON REQUEST FOR MOST INTERIOR WEIGHT DESIGNS, .
SAMPLES - AS SAMPLES ARE CUT FROM LISTED ROLLS, THEY ARE ONLY REALLY SNIPPETS TO GAUGE CLOTH AND GROUND COLOUR, SAMPLES ARE NOT AVAILABLE FOR LIBERTY FABRIC AND SOME REMNANTS (ITEMS WITH RS NUMBERS IN TITLE) WHERE FABRIC IS PRE CUT AND MEASUREMENTS ARE EXACT FOR LISTINGS.
I'M AFRAID SAMPLES ARE ONLY AVAILABLE TO OVERSEAS CUSTOMERS IF THEY ARE WILLING TO PAY A POSTAGE FEE REDEEMABLE AGAINST PURCHASE.
MATCHING FABRIC COLOUR CODES CAN SOMETIMES BE PROVIDED BUT IF YOU ARE LOOKING FOR A SPECIFIC COLOURWAY FROM A PATTERN BOOK OR TRYING TO MATCH FABRIC ALREADY PURCHASED, PLEASE PURCHASE FROM A RETAIL SHOP WHICH WILL ENABLE YOU TO SEE EXACTLY WHAT YOU ARE BUYING..WHEN BUYING WALLPAPER YOU WOULD ALWAYS BUY ROLLS WITH THE SAME BATCH NUMBER, FABRIC, EVEN WHEN THE SAME COLOURWAY, CAN SOMETIMES VARY SLIGHTLY IN SHADE IF NOT FROM THE SAME PRINT RUN. REMEMBER THAT SOME SECONDS LISTED COULD BE AN OFFSHADE FAULT.
RETURNS PLEASE NOTIFY ME THAT YOU WISH TO RETURN AN ITEM WITHIN 14 DAYS OF RECEIPT AND RETURN WITHIN 30 DAYS VIA A RECORDED DELIVERY OPTION, RETURNS AT YOUR OWN COST UNLESS FAULTY OR WRONG ITEM SENT, PLEASE CHECK FABRIC ASAP AFTER RECEIPT, IF YOU ARE SENDING DIRECT TO A SEAMSTRESS, PLEASE ASK THEM TO CHECK FABRIC BEFORE WORK BEGINS, I AM UNABLE TO ACCEPT RETURNS OR RECTIFY A PROBLEM AFTER 30 DAYS OR IF FABRIC HAS BEEN CUT...A REFUND WILL BE MADE VIA THE ORIGINAL TRANSACTION WHEN ITEM HAS BEEN RECEIVED.. COLOURS ARE INDICATIVE OF COLOURWAY OFFERED AND INDIVIDUAL MONITOR SETTINGS DO VARY, COLOUR NOT AS EXPECTED DOES NOT CONSTITUTE AN ERROR ON MY PART AND SO IF IN DOUBT ASK FOR SAMPLE (N/A FOR LIBERTY FABRIC OR REMNANTS-RS NUMBERED ITEMS)
PLEASE BE ADVISED, COLLECTIONS ARE NOT AVAILABLE FOR RETURNS
OVERSEAS RETURNS ARE ACCEPTED, HOWEVER, AS POSTAGE IS OFTEN SUBSTANTIALLY DISCOUNTED, IT WILL NOT BE REFUNDED.
REQUESTING SMALLER AMOUNTS FARIC IS OFFERED AS IT COMES WHICH ENABLES US TO LIST AT A PRICE TO COVER COSTS, I WILL CONSIDER SPLITTING FABRIC TO OFFER A SMALLER AMOUNT PROVIDING THE ITEM IS NOT LISTED AT AUCTION, HAS NOT RECEIVED ENQUIRIES OR WE ARE LEFT WITH AN AMOUNT TOO SMALL TO BE VIABLE TO SELL ON, ANY ADDITIONAL COSTS INCURED WILL BE ADDED TO THE ITEM.
FEEDBACK.. DUE TO TIME CONSTRAINTS I HAVE HAD TO AUTOMATE FEEDBACK.IT WILL NOW BE LEFT AFTER FEEDBACK IS LEFT FOR ME.PLEASE DON'T LEAVE ADVERSE FEEDBACK PRIOR TO CONTACTING ME, IF YOU HAVE A PROBLEM, I WILL ENDEAVOR TO SORT IT OUT IN A PROMPT AND AMICABLE MANNER
PLEASE BE ADVISED THAT INTERNATIONAL ORDERS MAY BE SUBJECT TO TAX AND/OR IMPORT DUTIES AND ARE THE RESPONSIBILITY OF THE BUYER , IF IN DOUBT, PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE.
PLEASE MAIL WITH ANY FURTHER ENQUIRIES BEFORE BUYING
