Reviews
Advance acclaim for Exceeding Customer Expectations: "Classy people create classy companies, and there is no more classy-or successful-company than Enterprise Rent-A-Car." -Warren Buffett, Chairman and CEO, Berkshire Hathaway "I loved this book and learned from it as well. It's essential reading for every business manager and a powerful example that if you create value for your customers, your business will flourish and all your stakeholders will benefit." -Anne Mulcahy, Chairman and CEO, Xerox Corporation "In a world where management styles come and go, the Enterprise philosophy remains timeless. Exceeding Customer Expectations is a firsthand look at the company that has been writing the book on customer service for the last 50 years." -Ken Chenault, Chairman and CEO, American Express "Exceeding Customer Expectations provides an entertaining and insightful look into the customer-centered culture and strategies that drive the continuing success of a remarkable business." -J.D. Power IV, Executive Vice President, J.D. Power and Associates, co-author Satisfaction: How Every Great Company Listens to the Voice of the Customer "Want to learn how to grow your business into an economic juggernaut by moving beyond customer satisfaction-all the way to loyalty? Then read this book because there is no better case study than Enterprise Rent-A-Car." -Fred Reichheld, author, The Ultimate Question: Driving Good Profits and True Growth, Advance acclaim forExceeding Customer Expectations: "Classy people create classy companies, and there is no more classy-or successful-company than Enterprise Rent-A-Car." -Warren Buffett, Chairman and CEO, Berkshire Hathaway "I loved this book and learned from it as well. It's essential reading for every business manager and a powerful example that if you create value for your customers, your business will flourish and all your stakeholders will benefit." -Anne Mulcahy, Chairman and CEO, Xerox Corporation "In a world where management styles come and go, the Enterprise philosophy remains timeless.Exceeding Customer Expectationsis a firsthand look at the company that has been writing the book on customer service for the last 50 years." -Ken Chenault, Chairman and CEO, American Express "Exceeding Customer Expectationsprovides an entertaining and insightful look into the customer-centered culture and strategies that drive the continuing success of a remarkable business." -J.D. Power IV, Executive Vice President, J.D. Power and Associates, co-authorSatisfaction: How Every Great Company Listens to the Voice of the Customer "Want to learn how to grow your business into an economic juggernaut by moving beyond customer satisfaction-all the way to loyalty? Then read this book because there is no better case study than Enterprise Rent-A-Car." -Fred Reichheld, author,The Ultimate Question: Driving Good Profits and True Growth, Advance acclaim for "Exceeding Customer Expectations: " " Classy people create classy companies, and there is no more classy-- or successful-- company than Enterprise Rent-A-Car." -- Warren Buffett, Chairman and CEO, Berkshire Hathaway " I loved this book and learned from it as well. It's essential reading for every business manager and a powerful example that if you create value for your customers, your business will flourish and all your stakeholders will benefit." -- Anne Mulcahy, Chairman and CEO, Xerox Corporation " In a world where management styles come and go, the Enterprise philosophy remains timeless. "Exceeding Customer Expectations "is a firsthand look at the company that has been writing the book on customer service for the last 50 years." -- Ken Chenault, Chairman and CEO, American Express " "Exceeding Customer Expectations "provides an entertaining and insightful look into the customer-centered culture and strategies that drive the continuing success of a remarkable business." -- J.D. Power IV, Executive Vice President, J.D. Power and Associates, co-author "Satisfaction: How Every Great Company Listens to the Voice of the Customer " " Want to learn how to grow your business into an economic juggernaut by moving beyond customer satisfaction-- all the way to loyalty? Then read this book because there is no better case study than Enterprise Rent-A-Car." -- Fred Reichheld, author, "The Ultimate Question: Driving Good Profits and True Growth", Advance acclaim for Exceeding Customer Expectations: "Classy people create classy companies, and there is no more classy-or successful-company than Enterprise Rent-A-Car." -Warren Buffett , Chairman and CEO, Berkshire Hathaway "I loved this book and learned from it as well. It's essential reading for every business manager and a powerful example that if you create value for your customers, your business will flourish and all your stakeholders will benefit." -Anne Mulcahy , Chairman and CEO, Xerox Corporation "In a world where management styles come and go, the Enterprise philosophy remains timeless. Exceeding Customer Expectations is a firsthand look at the company that has been writing the book on customer service for the last 50 years." -Ken Chenault , Chairman and CEO, American Express " Exceeding Customer Expectations provides an entertaining and insightful look into the customer-centered culture and strategies that drive the continuing success of a remarkable business." -J.D. Power IV , Executive Vice President, J.D. Power and Associates, co-author Satisfaction: How Every Great Company Listens to the Voice of the Customer "Want to learn how to grow your business into an economic juggernaut by moving beyond customer satisfaction-all the way to loyalty? Then read this book because there is no better case study than Enterprise Rent-A-Car." -Fred Reichheld , author, The Ultimate Question: Driving Good Profits and True Growth
