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Managing the Unexpected : Sustained Performance in a Complex World by Kathleen M. Sutcliffe and Karl E. Weick (2015, Hardcover)

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Improve your company's ability to avoid or manage crises Managing the Unexpected, Third Edition is a thoroughly revised text that offers an updated look at the groundbreaking ideas explored in the first and second editions. Revised to reflect events emblematic of the unique challenges that organizations have faced in recent years, including bank failures, intelligence failures, quality failures, and other organizational misfortunes, often sparked by organizational actions, this critical book focuses on why some organizations are better able to sustain high performance in the face of unanticipated change. High reliability organizations (HROs), including commercial aviation, emergency rooms, aircraft carrier flight operations, and firefighting units, are looked to as models of exceptional organizational preparedness. This essential text explains the development of unexpected events and guides you in improving your organization for more reliable performance. "Expect the unexpected" is a popular mantra for a reason: it's rooted in experience. Since the dawn of civilization, organizations have been rocked by natural disasters, civil unrest, international conflict, and other unexpected crises that impact their ability to function. Understanding how to maintain function when catastrophe strikes is key to keeping your organization afloat. Explore the many different kinds of unexpected events that your organization may face Consider updated case studies and research Discuss how highly reliable organizations are able to maintain control during unexpected events Discover tactics that may bolster your organization's ability to face the unexpected with confidence Managing the Unexpected, Third Edition offers updated, valuable content to professionals who want to strengthen the preparedness of their organizations--and confidently face unexpected challenges.

Product Identifiers

Publisher
Wiley & Sons, Incorporated, John
ISBN-10
1118862414
ISBN-13
9781118862414
eBay Product ID (ePID)
210868903

Product Key Features

Book Title
Managing the Unexpected : Sustained Performance in a Complex World
Author
Karl E. Weick, Kathleen M. Sutcliffe
Format
Hardcover
Language
English
Topic
Leadership, Industrial Management, Decision-Making & Problem Solving, General
Publication Year
2015
Genre
Business & Economics
Number of Pages
224 Pages

Dimensions

Item Length
9.1in
Item Height
1in
Item Width
6.2in
Item Weight
14.4 Oz

Additional Product Features

Lc Classification Number
Hd49.W45 2015
Edition Number
3
Table of Content
Preface vii Acknowledgments xi Chapter 1 Mismanaging the Unexpected 1 Chapter 2 The Infrastructure of Mindful Organizing 21 Chapter 3 Principle 1: Preoccupation with Failure 45 Chapter 4 Principle 2: Reluctance to Simplify 62 Chapter 5 Principle 3: Sensitivity to Operations 77 Chapter 6 Principle 4: Commitment to Resilience 94 Chapter 7 Principle 5: Deference to Expertise 112 Chapter 8 Organizational Culture and Reliability 129 Chapter 9 Sustaining Sustained Performance 148 Notes 163 About the Authors 195 Index 197
Copyright Date
2015
Lccn
2015-030469
Intended Audience
Trade
Illustrated
Yes

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Managing the Unexpected : Sustained Performance in a Complex World by Kathleen M. Sutcliffe and Karl E. Weick (2015, Hardcover)

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