1 - eclectic shop uk ltd privacy policy sets out what personal buyer information we receive from eBay.co.uk, how we use it, and under what circumstances, if any, we will share it with other parties.
2 - We abide by and are compliant with the Data Protection Act 1998 (herein referred to as "the DPA") and the General Data Protection Regulation (herein referred to as "the GDPR"), which come into effect in May 2018. We are committed to keeping buyers’ personal information secure and confidential. lawful basis for processing personal data For the purposes of the GDPR, we are the data processor when selling on eBay.co.uk and process all personal data lawfully, fairly, and in a transparent manner. Under Article 6 of the GDPR, the lawful basis on which we process personal data received from eBay.co.uk is "contract," - whereby processing is necessary in order to fulfil buyer orders and inquiries. We retain information provided by Ebay.co.uk, such as transaction information, for internal financial accounting purposes. It is a legal requirement to retain this information for a period of seven years. The following information has been provided to us: Personally Identifiable Information We receive personally identifiable information from Ebay.co.uk only when it is voluntarily submitted by buyers when placing an online order.
3 - The data we receive includes: name, billing address, delivery name, delivery address, e-mail address (in encrypted format), telephone number, date of order, items ordered, value of items ordered, and chosen method of delivery. We do not sell or rent personally identifiable information to any third party for any purpose. How we use buyers’ personal information We may use any personal buyer information provided by eBay.co.uk to: • process and dispatch buyers’ order/s; • carry out regulatory checks to meet our legal obligations; • prevent and detect crime; • develop and improve our products • Undertake anonymized statistical analysis (we won’t be able to identify individuals from this data) We treat all information we hold about buyers as private and confidential. We will not reveal any personal details or details concerning buyers’ orders to anyone not connected with us, unless: • a buyer asks us to reveal the information, or we have a buyer’s permission to do so • we are required or permitted to do so by law; • it is required by law enforcement, fraud prevention, or credit reference agencies We may share buyer personal information with our suppliers, service providers, and other contractors only to fulfil orders buyers place with us on eBay.co.uk. Data Subject Access Requests ***** Under the GDPR, buyers are entitled to obtain from us (the data processor for the purposes of the GDPR when selling on Ebay.co.uk) a copy of the data held concerning them and to have any inaccuracies in the data rectified. We are required to provide you with this information free of charge within one calendar month of receiving your request. However, we have the right to refuse or charge for requests that are manifestly unfounded, excessive, or repetitive.
4 - Delivery and Returns. All ETAs are estimates; UK Mail is only available to domestic customers; International Customers: Due to global events, many overseas goods are taking up to 20 working days (not including weekends). Customs in all zones are performing 100% checks, which will delay your order. Items posted by eclectic shop uk ltd will be sent with Royal Mail's business service using 2D barcodes, scanned on delivery the same as "Signed for," but without a signature. Royal Mail tracks packages with GPS. ***** Should your order show as delivered, but you do not have it due to GDPR rules, we cannot act on your behalf by making inquiries with Royal Mail. Please contact them at 0345 774 0740, referencing your code, should you not find it. ***** The term "tracked" that is used on your order is a generic term, 2D barcode from Royal Mail cannot be tracked. This is a misconception on eBay's part. See ** ***** Please keep a lookout for your delivery If Royal Mail cannot get a signature from you, they will leave a card. This will have instructions on it for you to either get it redelivered or you can go to your nearest PDO office and collect (remember to take ID) ***** Should you fail to collect, the goods, they will be returned to us. If this happens, there will be a redelivery charge as the free postage has been used. (Free is never free; it's in the price of your purchase.)
5 - eBay rules advise we cannot change your address for you in any way, and we will cancel your order if you ask us to send to an alternative address. For Royal Mail Click and Drop, your address is directly printed. It is against policy to alter your address. Please do not ask us to do this.
6 - Body jewelry, nose studs, and touch jewellery that have been opened are non-returnable. This is UK and EU law. For a return, we would need photo evidence of the goods still in the original, unopened packet. Returns due to a change of mind or because you did not like the goods and items found at a better price are considered remorseful and are not covered by free returns.
7 - eclectic shop uk ltd ® offer these products as curiosity items for your entertainment and curiosity value only. We make no claims as to their effectiveness. The information presented in our listings is from folklore, legend with metaphysical conotations, and info supplied by the makers or wholesaler. All known safety information about products has been given. We cannot take responsibility for misuse. None of these items are suitable for children. We shall have no liability or responsibility for any loss, damage or injury, caused or alleged to be caused directly or indirectly by these products.
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