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Managing, Controlling, and Improving Quality by Cheryl L. Jennings, Michele E. Pfund, Douglas C. Montgomery (Hardcover, 2010)

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Managing, controlling and improving quality is a critical activity in modern business organizations. Quality is directly linked to productivity, competitiveness, customer satisfaction, business growth, elimination of waste and other non-value added activities, and overall business success. Cycle time and throughput is just as important in a hospital emergency room as it is in a semiconductor factory. Defects and errors don't occur just in factories, they occur in transactional and service business such as banks, insurance companies, and hospitals. Even your local and state governments have a keen interest in improving service quality in operations such as issuing drivers licenses and motor vehicle registration. The U.S. Navy has had an intensive quality improvement program for many years. This book presents an organized approach to quality management, control, and improvement. Quality problems usually are the outcome of uncontrolled or excessive variability in product or service characteristics that are critical to the customer and statistical tools and other analytical methods play an important role in solving these problems. However, these techniques need to be implemented within a management structure that will ensure success. We focus on both the management structure and the statistical and analytical tools. Our approach to organizing and presenting this material is based on many years of teaching, research, and professional practice across a wide range of business and industrial settings.

Product Identifiers

Publisher
John Wiley & Sons INC International Concepts
ISBN-13
9780471697916
eBay Product ID (ePID)
87322102

Product Key Features

Author
Cheryl L. Jennings, Michele E. Pfund, Douglas C. Montgomery
Publication Name
Managing, Controlling, and Improving Quality
Format
Hardcover
Language
English
Subject
Management
Publication Year
2010
Type
Textbook
Number of Pages
528 Pages

Dimensions

Item Height
261mm
Item Width
205mm
Item Weight
1090g

Additional Product Features

Title_Author
Douglas C. Montgomery, Cheryl L. Jennings, Michele E. Pfund
Country/Region of Manufacture
United States

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Managing, Controlling, and Improving Quality by Cheryl L. Jennings, Michele E. Pfund, Douglas C. Montgomery (Hardcover, 2010)

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À propos de ce produit

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