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S/NVQ Level 2 Customer Service by Pearson Education Limited (Paperback, 2007)

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Product Information

Designed to provide students with the underpinning knowledge for the NVQ in Customer Service at Level 2, this book covers the two mandatory units and ten of the option units. It includes case studies which give students the opportunity to analyse and discuss real-life situations and to practise their skills.

Product Identifiers

Publisher
Pearson Education The Limited, Heinemann
ISBN-10
0435465295
ISBN-13
9780435465292
eBay Product ID (ePID)
90096344

Product Key Features

Format
Paperback
Language
English
Subject
Business, Economy & Industry

Dimensions

Weight
1130g
Height
264mm
Width
218mm

Additional Product Features

Place of Publication
Harlow
Edited by
Sally Bradley
Pagination
384
Series Title
Nvq Customer Service
Date of Publication
01/06/2007
Edition Statement
2nd Edition
Country of Publication
United Kingdom
Genre
Business, Accounting & Vocational: Textbooks & Study Guides