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Construire un département de gestion de service basé sur ITIL-
16,23 GBP
Environ19,46 EUR
État :
Très bon état
Livre qui ne semble pas neuf, ayant déjà été lu, mais qui est toujours en excellent état. La couverture ne présente aucun dommage apparent. Pour les couvertures rigides, la jaquette (si applicable) est incluse. Aucune page n'est manquante, endommagée, pliée ni déchirée. Aucun texte n'est souligné ni surligné. Aucune note ne figure dans les marges. La couverture intérieure peut présenter des marques d'identification mineures. Marques d'usure et déchirures mineures. Consulter l'annonce du vendeur pour avoir plus de détails et voir la description des défauts.
Livraison :
6,80 GBP (environ 8,16 EUR) Standard Int'l Postage.
Lieu où se trouve l'objet : Rossendale, Royaume-Uni
Délai de livraison :
Estimé entre le lun. 30 sept. et le jeu. 10 oct. à 43230
Retours :
Retour sous 30 jours. L'acheteur paie les frais de retour.
Paiements :
Achetez en toute confiance
Le vendeur assume l'entière responsabilité de cette annonce.
Numéro de l'objet eBay :156132427464
Dernière mise à jour le 24 sept. 2024 15:24:33 Paris. Afficher toutes les modificationsAfficher toutes les modifications
Caractéristiques de l'objet
- État
- Book Title
- Building an ITIL-based service management department
- Genre
- Management of specific areas
- ISBN
- 9780113310968
- Publication Year
- 2008
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Building an Itil Based Service Management Department
- Item Height
- 220 mm
- Publisher
- TSO
- Subject
- Computer Science, Management
- Item Width
- 216 mm
- Number of Pages
- 117 Pages
À propos de ce produit
Product Information
ITIL concentrates on describing IT Service Management Processes, Functions and the Roles to perform those tasks but does not describe how to build a Department to run and manage those processes, leaving the question How can I structure my organization to most effectively support ITIL Service Management? This book plugs the gap by explaining in a structured and logical manner how to build an ITIL based Service Management Department that will both support and supplement those processes.The publication uses terminology consistent with the ITIL Service Management Practices and the ITIL glossary, acronymns and definitions. It embraces and encompasses both ITIL Version 2 and ITIL Version 3.
Product Identifiers
Publisher
TSO
ISBN-13
9780113310968
eBay Product ID (ePID)
90848084
Product Key Features
Publication Year
2008
Subject
Computer Science, Management
Number of Pages
117 Pages
Language
English
Publication Name
Building an Itil Based Service Management Department
Type
Textbook
Format
Paperback
Dimensions
Item Height
220 mm
Item Width
216 mm
Additional Product Features
Country/Region of Manufacture
United Kingdom
Description de l'objet fournie par le vendeur
Informations sur le vendeur professionnel
Revival Books Ltd
Revival Books
Hall Carr Mill
Fallbarn Road
Rawtenstall
Lancashire
BB4 7NX
United Kingdom
Numéro de TVA :
- GB 901578627
Numéro d'immatriculation de la société :
- 07693718
Je certifie que toutes mes activités de vente seront conformes à toutes les lois et réglementations de l'UE.
Numéro CRN :
- 07693718
Inscrit comme vendeur professionnel
Évaluations en tant que vendeur (2 518 548)
- c***7 (832)- Évaluations laissées par l'acheteur.Dernier moisAchat vérifiéItem arrived promptly and well wrapped/ The book was n Good condition as described -- and a real bargain at this price. The seller also provided tracking details with Royal Mail and email updates to confirm despatch, due delivery time and when deliver had been made -- all of which was very much appreciated. A first class transaction from an excellent seller I have bought from before and will do again. Highly recommended. Many thanks! A+++++
- m***p (518)- Évaluations laissées par l'acheteur.Dernier moisAchat vérifiéItem was dispatched FAST - packaging was POOR - condition was SLIGHTLY DAMAGED - price was EXCELLENT - seller communication EXCELLENT - Received a partial refund due to damage - the condition of books is somewhat of a lottery, and the packaging doesn't provide much protection, however, it must be said that customer service is excellent, and they do all they can to try to resolve problems. Due to great prices and great customer service would use again in the future B+
- e***e (8)- Évaluations laissées par l'acheteur.6 derniers moisAchat vérifiéThere was an issue with the condition of the book being stated incorrectly, but the seller promptly applied a refund when asked for. The book was extremely cheap for what it was, and the seller was generous when giving the refund. The packaging was appropriate and secure and the book was dispatched quickly. A great seller to buy from
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