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Customer Service Pocketbook (The Pocketbook) by McManus, Sean Hardback Book The
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Numéro de l'objet eBay :142977880244
Dernière mise à jour le 22 sept. 2024 08:26:45 Paris. Afficher toutes les modificationsAfficher toutes les modifications
Caractéristiques de l'objet
- État
- Title
- Customer Service Pocketbook (Management Pocketbook Series)
- Book Title
- Customer Service Pocketbook (Management Pocketbook Series)
- ISBN
- 1903776007
- EAN
- 9781903776001
- Binding
- Hardback
- Date of Publication
- 20020301
- Release Title
- Customer Service Pocketbook (Management Pocketbook Series)
- Artist
- McManus, Sean
- Brand
- N/A
- Colour
- N/A
- Publication Year
- 2002
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Publication Name
- Customer Service Pocketbook
- Publisher
- Management Pocket Books
- Subject
- Marketing
- Number of Pages
- 112 Pages
À propos de ce produit
Product Information
A major update of The Customer Service Pocketbook has taken place, involving extensive re-writing and the inclusion of new graphics throughout, resulting in publication of this, the 2nd edition. A key title in the Pocketbook Series, the book is for everyone who contributes, directly or indirectly, to giving the customer good service. It covers why good service matters, the differences between good and bad service, performance standards, turning complaints into opportunities, listening to customers, assertiveness and good service, effective customer communications and internal customers. Throughout the book there are exercises, quizzes and checklists, and at the end there is a personal action planning section and an opportunity to further test your knowledge. There are also useful notes for managers and supervisors, as well as for trainers who can readily adapt the contents of the Pocketbook to provide a one-day trainer-led workshop. A suggested timetable for such a workshop is provided, together with notes on how to run it.
Product Identifiers
Publisher
Management Pocket Books
ISBN-13
9781903776001
eBay Product ID (ePID)
89043580
Product Key Features
Publication Year
2002
Subject
Marketing
Number of Pages
112 Pages
Language
English
Publication Name
Customer Service Pocketbook
Type
Textbook
Format
Hardcover
Additional Product Features
Country/Region of Manufacture
United Kingdom
Description de l'objet fournie par le vendeur
Informations sur le vendeur professionnel
WORLD OF BOOKS LIMITED
Debbie Nicholl
Mulberry House
Woods Way
Goring-by-sea
West Sussex
BN12 4QY
United Kingdom
Numéro de TVA :
- DE 281042328
- EL 996857788
- ES N8267548I
- FR 27823676960
- GB 922696893
- IT 00185819992
Numéro d'immatriculation de la société :
- 06437594
Je certifie que toutes mes activités de vente seront conformes à toutes les lois et réglementations de l'UE.
Numéro CRN :
- 06437594
Inscrit comme vendeur professionnel
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- d***d (973)- Évaluations laissées par l'acheteur.6 derniers moisAchat vérifiéExcellent ebayer accurate description and delivery was a couple of days early which was an added bonus. Packaged securely and great value for money also 1st class communication from the seller and its been a pleasure doing business thank you.
- g***a (1075)- Évaluations laissées par l'acheteur.Dernier moisAchat vérifiéAbsolutely fantastic service. The item was as described and well packaged and promptly delivered, even though rhe delivery service left the package in "my safe place" (which was instead left in a neighbours garden) but the seller was brilliant in their response and helped resolve the problem quickly. I cannot recommend them highly enough.
- o***l (528)- Évaluations laissées par l'acheteur.Dernier moisAchat vérifiéI am a regular customer of the seller and this is my another purchase. I have not been let down so far. Any time I make a purchase the item is exactly as described with reasonable price, very well packed, always delivered safely and fast. Last week I bought a book but my feedback for some reason did not go through (I guess it was too short). All I want to say, this is highly recommended seller 👍, a credit to Ebay. Buy with confidence, you won't be disappointed. ☺☺☺
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