Today, customers want more than just to be served. They desire a memorable experience that is unique and different. "Making the Customer Experience Magical Now " is filled with practical, applicable and rewarding action tips that are used by service industry leaders such as Disney, Starbucks, and others to engage the hearts of your people, attract more customers, build customer loyalty and differentiate your organization from your competition. Leaders, teams, businesses, and organizations will be inspired and empowered to achieve extraordinary "Magical" results today "In the spirit of Wait Disney who said, 'You can teach anyone anything if you entertain them, ' John has successfully created the magical lessons while thoroughly entertaining the reader. He adds a personal touch from his real life experiences to help any organization make the customer experience magical." Ed Tubal, CEO, Licensed Franchisee Sonny's Bar B Q Restaurants
Product Identifiers
Publisher
Desktop Wings, Incorporated
ISBN-10
0982652666
ISBN-13
9780982652664
eBay Product ID (ePID)
122904297
Product Key Features
Book Title
Making the Customer Experience Magical Now!
Author
John Formica
Format
Trade Paperback
Language
English
Topic
Human Resources & Personnel Management, Customer Relations, Management